If you no longer use the Zoom features in Salesforce, in addition to disconnecting your Zoom account in Salesforce, uninstall the Salesforce app from your account in Zoom. You’re asked if you want to keep your Zoom data in Salesforce.
Required Editions
| Available in: Lightning Experience |
| Available with Salesforce Meetings in Performance and Unlimited Editions when Einstein Activity Capture is enabled |
| Available with Einstein Conversation Insights, which is available in Starter, Pro, Enterprise, Performance, Unlimited, and Agentforce 1 Sales Editions. |
| Available with Inbox in Sales Cloud, which is included in Performance and Unlimited Editions and available for an extra cost in Professional and Enterprise Editions. Inbox is also available for an extra cost in Service Cloud and Lightning Platform. |
| Available with Sales Engagement in Sales Cloud, which is included in Performance and Unlimited Editions and available for an extra cost in Professional and Enterprise Editions. Sales Engagement is also available for an extra cost in Service Cloud and Lightning Platform. |
| Available with Sales Cloud Einstein, which is available in: Performance and Unlimited Editions, and available for an extra cost in Enterprise Edition |
- Log in to your Zoom account and navigate to the Zoom App Marketplace.
- Click Manage, then click Installed Apps.
- Search for the Salesforce app and select it.
- Click Uninstall.
-
Decide if you want to keep any Zoom data in Salesforce.
Warning If you choose not to keep Zoom data in Salesforce, the meeting recordings and information for all your Salesforce Zoom accounts—active and inactive—are deleted. This access can’t be restored.
Note When you disconnect an account, it doesn’t appear as disconnected until you log out of
Salesforce and then log in again.