Considerations for Using Salesforce Maps Data

Set your expectations for working with property, business, and demographic data. Salesforce Maps data comes from numerous, trusted data providers such as ATTOM and DatabaseUSA.com.

Required Editions

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When you...	Keep in mind that...
Consider purchasing Salesforce Maps licenses	Salesforce Maps is available at an extra cost with a variety of Salesforce offerings. For example: Sales Service Retail Execution, which includes Salesforce Maps Other industry-specific offerings such as Financial Services, Healthcare, and Manufacturing Discuss your options with your Salesforce account executive.
Work with property and business data	If you import the data into Salesforce: Some of that data doesn’t include email addresses. You can investigate likely usernames and domain names for the property owners and businesses that you want to contact. You choose between creating leads or accounts using Click2Create in Salesforce Maps. You can manage and prevent duplicate data in Salesforce. Your Salesforce admin can confirm whether duplicate management is turned on.
Troubleshoot data issues	The property, business, and demographic data available in Salesforce Maps can vary among providers and your sources. If you identify inaccurate data: Salesforce Customer Support can investigate potential data issues. If an issue originates in Salesforce Maps, the Salesforce Maps product team can schedule its resolution. Salesforce can work with the data providers to correct inaccuracies. But Salesforce can’t control whether or when providers resolve any of their inaccuracies.

When you...

Keep in mind that...

Consider purchasing Salesforce Maps licenses

Salesforce Maps is available at an extra cost with a variety of Salesforce offerings. For example:

Sales
Service
Retail Execution, which includes Salesforce Maps
Other industry-specific offerings such as Financial Services, Healthcare, and Manufacturing

Discuss your options with your Salesforce account executive.

Work with property and business data

If you import the data into Salesforce:

Some of that data doesn’t include email addresses. You can investigate likely usernames and domain names for the property owners and businesses that you want to contact.
You choose between creating leads or accounts using Click2Create in Salesforce Maps.
You can manage and prevent duplicate data in Salesforce. Your Salesforce admin can confirm whether duplicate management is turned on.

Troubleshoot data issues

The property, business, and demographic data available in Salesforce Maps can vary among providers and your sources. If you identify inaccurate data:

Salesforce Customer Support can investigate potential data issues. If an issue originates in Salesforce Maps, the Salesforce Maps product team can schedule its resolution.
Salesforce can work with the data providers to correct inaccuracies. But Salesforce can’t control whether or when providers resolve any of their inaccuracies.