Retain customers and meet expectations when you support reps’ efforts to address
utility issues quickly by setting up polyline layers in Salesforce Maps. Plot spans that
visualize records’ polylines and select those records when planning work, such as trimming a
tree that’s interfering with transmission lines. Then use mass actions to add the line and
tree’s location to a route for your service team.
Required Editions
- Create Polyline Layers in Salesforce Maps
Show utility lines on the map so reps can manage and respond to service calls quickly and efficiently in Salesforce Maps. Add filters that determine which polylines show up on the map, such as accounts in certain states or area codes.
- Edit Polyline Layers in Salesforce Maps
Update polyline layers as your business changes and grows. Change which records you see on the map and adjust their filters, display options, and popups in Salesforce Maps.
