Connect Salesforce to Your Email and Recording Providers

To let EAC and ECI tools access your teams’ email data, calendar data, and meeting recordings, connect Salesforce to your company's email and call recording systems. The essential activity data from EAC and ECI is fed into Sales Workspace to show sellers actionable insights.

Required Editions

Available in: Lightning Experience in Enterprise, Unlimited, and Agentforce 1 Sales editions with the Sales Foundation add-on.

See Admin Setup for Einstein Activity Capture and Set Up the Basics for Einstein Conversation Insights.