Set Up Custom Recommendations with Custom Actions

To add a custom signal that uses a custom action to the feed, clone the Create Custom Recommendations with Action flow.

Required Editions

Available in: Lightning Experience in Enterprise, Unlimited, and Agentforce 1 Sales editions with the Sales Foundation add-on.
User Permissions Needed
To create and modify flows: Manage Flow

Save a custom signal type in Workspace Signals and copy its developer name and the custom action's developer name.

  1. From Setup, in the Quick Find box, enter and select Flows.
  2. Find and select Create Custom Recommendations with Action and then click Save As New Flow.
  3. To configure the custom signal you want to generate feed for, click Get Custom Definition.
  4. For the Name field, replace the value with the developer name of the custom signal.
  5. To associate a custom action for the custom signal, click Create Recommendation Action.
  6. For the Action Api Name field, replace the default action with the developer name of the custom action you want to trigger.
  7. Click Save and Activate.