Testing Agentforce Sales Coach Customizations Before Deployment

Make sure that any customizations you make to Agentforce Sales Coach are operating as expected by thoroughly testing each one.

Available in: Lightning Experience in Enterprise, Performance, and Unlimited Editions with the Agentforce Sales Coach add-on.

Test Your Role-Play Customization for Agentforce Sales Coach
Verify that the customizations made to Agentforce Sales Coach in role-play scenarios are operating as expected before deploying those changes.
Test Your Feedback Customization for Agentforce Sales Coach
Verify that the customizations you made to Agentforce Sales Coach feedback are operating as expected before deploying the changes to your reps.
Sample Transcripts for Agentforce Sales Coach
Copy and paste these sample transcripts into Prompt Builder and Agentforce Builder when testing any customizations made to Agentforce Sales Coach.