When preparing to use Agentforce Engagement, you can ensure you’re satisfied with the
agent’s work by testing how the agent generates and schedules its emails. When you test in
Agentforce Builder, you can sanity check your agent’s subagents and actions
individually.
Required Editions
| Available in: Lightning Experience in Enterprise, Performance, and
Unlimited editions with Sales and Einstein for Sales.
|
Agentforce Builder lets you test how your Engagement agent generates intro emails, nudges,
and replies to prospect emails. For each use case scenario you want to test [intro, nudge,
reply], start a new Agentforce Builder testing session by clicking
Refresh in the side panel.
In Agentforce Builder, choose an agent action to test, enter testing scenario values, enter a
specific utterance in the chat window, and view the resulting agent email.
