Engagement agent activity metrics are available in the Control Center and in Tableau.
Control Center provides essential statistics including Records Assigned, In Progress, Opted Out,
Meeting Booked, and more. The Agentforce Analytics Engagement dashboard takes advantage of Data 360 and Tableau to provide additional metrics and let you dive deeper into
the numbers that matter most to your business.
Required Editions
| Available in: Lightning Experience in Enterprise, Performance, and
Unlimited editions with Sales and the Agentforce Engagement add-on.
|
- Monitor Engagement Agent Activity in Control Center
Track your Engagement agent’s prospect outreach and monitor success in Agent Control Center. See how many leads, contact, or person accounts are assigned to an agent, how many have been emailed, replied, booked a meeting, and more.
- Monitor Engagement Agent Activity with Agent Analytics (Beta)
The Engagement agent Tableau dashboard helps sales leaders and sales operations managers understand how Agentforce Engagement is helping to achieve business outcomes, including lead pipeline generation and sales team productivity. The Tableau dashboard provides additional metrics that aren’t available in Agentforce Control Center and lets you dive deeper into the numbers to gain insights for your business.
