With Agentforce Engagement, use the Inbound Lead Generation agent template to engage
with prospects via a web chat or messaging channel to answer questions, capture leads, and
schedule meetings with your sales team. When you enable Inbound Lead Generation, your customers
get 24/7 access to an Agentforce agent, helping you to streamline the lead intake process and
reduce manual data entry.
Required Editions
| Available in: Lightning Experience in Enterprise, Performance, and
Unlimited Editions.
|
- Set Up Inbound Lead Generation
Engage with prospects via a website or messaging channel to answer questions, capture leads, and schedule meetings with your sales team.
- Considerations for Setting Up Inbound Lead Generation
Keep these considerations in mind when configuring Inbound Lead Generation.
- Lead Generation for Agentforce Service Agent
Expand your Agentforce Service Agent’s scope to autonomously increase your team’s lead pipeline by capturing leads from your website or messaging channel. With the lead generation subagents and actions, customers gain access to an agent on your website that answers questions, captures the necessary data to generate leads, and quickly schedules a meeting with a sales rep.
