Errors can occur when you try to sync quotes under certain conditions. Review common
error messages, and learn how to resolve them. If you don’t have the appropriate permissions,
contact your Salesforce admin.
Required Editions
| Available in: Salesforce Classic and Lightning
Experience |
| Available in: Performance and Developer Editions |
| In Sales, also available in: Professional, Enterprise, and
Unlimited Editions
|
| Quote Sync Error |
Resolution |
| This quote can't be synced because it has inactive or archived products. |
- If the product isn’t active, edit the product and select the
Active checkbox.
- If the product has been archived and the opportunity isn’t closed, delete the
product.
|
| This quote can't be synced because it has an inactive or archived price book. |
- If the price book isn’t active, edit the price book and select the
Active checkbox.
- If the price book has been archived and the opportunity isn’t closed, delete the price
book.
|
| This quote can't be synced because it has inactive or archived list prices. |
- If the list price isn’t active, edit the list price and select the
Active checkbox for the list price.
- If the list price has been archived and the opportunity isn’t closed, delete the list
price.
|
| This quote can't be synced because it has an inactive currency. |
Activate the currency from Setup by entering Manage Currencies
in the Quick Find box, then selecting Manage
Currencies. |
| This quote can't be synced because one or more of the schedules for the opportunity
products have changed since the quote was created. |
Create a different quote and sync it, or open the product, delete the schedule, and
then re-create the schedule. |
| This quote can't be synced because another quote that’s being synced for this
opportunity is locked due to a workflow approval process. Opportunities can only sync with
one quote at a time. |
To unlock the other quote, finish the approval process or recall the request for
approval. |
| The SyncedQuote field is read only within a trigger. |
Determine whether your Salesforce org is using an Apex trigger that’s attempting to
modify the SyncedQuote field. The SyncedQuote
field is read only and can’t be modified with a trigger. An admin can modify the
trigger. |
