Troubleshoot Localized Content That Appears in the Wrong Language

Did you localize enablement site content for a particular language and a user selected that language, but the content still appears in the source language? Most likely, the number of units in a module differs between the source and localized files. When content isn’t available for a selected language, an enablement site falls back to the source language. To resolve this issue, work with your localization team or vendor to correct the number of units in a module in the localized files.

Required Editions

Available in: Enterprise, Performance, and Unlimited Editions
User Roles and Permissions
Enablement Site User Roles  
This topic supports these enablement site roles:
  • Release Managers
  • Localization Team or Vendor
Required System Permissions  
To create and edit content with Trailmaker Content: Create Content
To upload content from Trailmaker Content to Trailmaker Release:

Create Content

AND

Manage Releases

To create and manage releases with Trailmaker Release: Manage Releases
To view the full release preview: Preview Release
  1. Find the backpack for the content that you want to change. You can:
  2. Import the backpack into Trailmaker Content by completing the steps in Import a Backpack into Trailmaker Content.
  3. Make your structural changes to the source content. For example, add a unit to the module.
  4. Send the backpack with the new unit to your localization team or vendor. Your vendor makes the necessary changes to the translated files.
  5. When the localization vendor returns the revised module, ensure that the backpack structure is correct by reviewing the guidelines for localizing files in a backpack.
  6. In Trailmaker Content, add the content to an unpublished release by completing the steps in Add Content to a Release from Trailmaker Content.
  7. In Trailmaker Release, preview and publish the release by completing the steps in Preview a Release in Trailmaker Release and Publish Content with Trailmaker Release.