To let sales reps start sending SMS messages, add the SMS button to the Activity
Composer on record detail pages.
Required Editions
| User Permissions Needed |
| To modify page layouts: |
Customize Application |
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In Setup, enter Object Manager and then click Object
Manager.
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Click the object you want to add the messaging action for (Leads, Contacts, or Person
Accounts).
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Click Page Layouts and select the page layout you want to
update.
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Drag the Send Message action from the Mobile and Lightning Actions section to Salesforce
Mobile and Lightning Experience Actions. Be sure to drag the Send Message action with the name
_SendConversationMessage.
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Click Save.
