Use Merge Fields in Email Templates and Letterheads

A merge field is a placeholder in an email template or letterhead. When you send the email, the placeholder is replaced with the Salesforce data from the record or records of the people you are emailing. When using merge fields, it’s a good idea to understand how they work and what to expect in your merged emails.

Required Editions

Available in: Lightning Experience and Salesforce Classic
Available in: All Editions

Mass email not available in: Essentials, Personal, Contact Manager, and Group Editions

List email not available in: Essentials, Personal, Contact Manager, and Group Editions

HTML and Visualforce email templates are not available in Salesforce Classic: Essentials and Personal Editions