Learn how Lightning Sync handles your contacts or person accounts when you’re set up to use Lightning Sync.
Starting in Winter ‘21, Lightning Sync isn’t available to new Salesforce customers. Use Einstein Activity Capture to sync events, contacts, and emails between your connected account and Salesforce.
If you have Lightning Sync, use the migration tool to move to Einstein Activity Capture before Lightning Sync retires in 2027. Before you migrate, review Compare Einstein Activity Capture and Lightning Sync to understand what to expect when you migrate.
If your org is exempt from migration because of a licensing issue or if your org doesn’t support Einstein Activity Capture, you won’t see the migration tool in Lightning Sync.
- Contact Sync
If you’re set up for Lightning Sync, learn about how we match your Microsoft or Google contacts with Salesforce contacts and accounts. Also, learn what we do when we can’t resolve a match, and how often items sync between applications. - Person Account Sync
Learn how and when Lightning Sync syncs person account details between Google Contacts or Microsoft® contacts and Salesforce. - Contact Field Sync
When you use Lightning Sync to sync contacts, fields from your Salesforce contacts are mapped to the same or similar fields in your external contacts list. Learn which fields sync and how fields are mapped between applications by default. Plus, see which Microsoft® Exchange field mappings Salesforce admins can customize. - Sync for Contacts Restored from the Recycle Bin
When you use Lightning Sync, contacts that are restored from the Recycle Bin automatically start syncing approximately 24 hours after restoration. - Contact Sync Filters
Lightning Sync contact sync filters let Salesforce admins limit which Salesforce contacts sync to users’ Microsoft or Google applications. Learn about how sync filters work differently, depending on how they’re set.