Accepting leads from a queue is an easy way to reassign leads to yourself.
Required Editions
| Available in: Salesforce Classic and Lightning Experience |
| Available in: Starter, Essentials, Group, Professional, Enterprise, Performance, Unlimited, Pro Suite, and Developer Editions with Sales |
| User Permissions Needed | |
|---|---|
| To change or accept ownership of leads from a queue: | Edit on leads |
- Go to a list view that shows a lead queue. If you don’t see a lead queue, ask your admin to add you as queue member.
- Select the leads you want to own.
- Click Accept.
To reassign a single lead from a queue, go to the record detail page and change the record owner.