Download and view snapshots to troubleshoot inbound email errors.
Required Editions
| Available in: Lightning Experience and Salesforce Classic |
| Available in: All Editions except for Database.com |
| User Permissions Needed |
| To request, view, download, and delete email snapshots: |
Modify All Data |
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To enable inbound email snapshots, contact Salesforce.
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From Setup, enter Email Snapshots in the Quick
Find box, then select Email Snapshots.
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To view a completed snapshot:
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View snapshot details
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Click Show Details to see
when the snapshot was taken, the sender’s address, and the inbound email service
address. Click Hide Details to collapse the details
section.
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Download the snapshot
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Click Download then either open the
email as a .txt file or save it to your computer.
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