Get help setting up Lightning Sync so your users can start syncing their contacts and events between their email server and Salesforce.
Required Editions
| Available to sync records from: Salesforce Classic, Lightning Experience, and the Salesforce mobile app |
| Available to set up from: Salesforce Classic and Lightning Experience |
| Available in: Professional, Enterprise, Performance, Unlimited, and Developer Editions with Sales Cloud, Service Cloud, and Lightning Platform |
Starting in Winter ‘21, Lightning Sync isn’t available to new Salesforce customers. Use Einstein Activity Capture to sync events, contacts, and emails between your connected account and Salesforce.
If you have Lightning Sync, use the migration tool to move to Einstein Activity Capture before Lightning Sync retires in 2027. Before you migrate, review Compare Einstein Activity Capture and Lightning Sync to understand what to expect when you migrate.
If your org is exempt from migration because of a licensing issue or if your org doesn’t support Einstein Activity Capture, you won’t see the migration tool in Lightning Sync.
- Microsoft® Exchange users can check out the Lightning Sync for Microsoft Exchange Implementation Guide for step-by-step instructions on setting up.
- Google Calendar™ users can check out See the Big Picture for Setting Up Lightning Sync for Google in the Salesforce Help for step-by-step instructions on setting up.
- All Lightning Sync users can check out Test the Connection Between Your Server and Salesforce in the Salesforce Help to check your setup status or troubleshoot issues.
- Check out our Outlook integration, Lightning Sync, and Salesforce for Outlook Trailblazer Community to hear what experts and customers are saying about Lightning Sync.