Follow these steps for setting up Send through Salesforce, including details for companies that do and don’t own a domain.
Required Editions
| Available in: Salesforce Classic and Lightning Experience |
| Available in: All editions |
For Companies That Own a Domain (mycompany.com)
- Turn off “Enable compliance with standard email security mechanisms.”
- Turn off “Enable Sender ID compliance.”
- Add Salesforce’s SPF record to client’s domain DNS to indicate that Salesforce is an approved sender.
- DomainKeys Identified Mail (DKIM) Keys for better deliverability.
For Companies That Don’t Own a Domain
If your company doesn’t own its email address domain, and the domain name ends in @gmail.com, @aol.com or @yahoo.com, register for a domain that your company controls. Use this new domain for all of your emails sent from Salesforce, because of the Domain-based Message Authentication, Reporting & Conformance (DMARC) policy at Gmail, AOL™, and Yahoo™. Learn More
- Turn on “Enable compliance with standard email security mechanisms.”
- Turn off “Enable Sender ID compliance.”
We recommend enabling Sender ID compliance only if you have recipients using the Sender ID email authentication protocol, which isn’t widely used.