You can set up Salesforce to respect each recipient’s email privacy preferences, set in
the data privacy record based on the Individual object. These preferences apply to contacts,
leads, person accounts, and users, and include email tracking and opting out of email.
Required Editions
| Available in Lightning Experience in: Essentials, Professional,
Enterprise, Performance, Unlimited, and Developer
editions
|
| User Permissions Needed |
| To update settings: |
Customize Application |
All organizations must enable Data Protection and Privacy and select Make data protection
details available in records. Complete all the steps detailed in Salesforce Help to fully set up
data protection and privacy.
To use email tracking, Lightning Experience organizations must enable Enhanced Email.
-
From Setup, enter Deliverability in the Quick
Find box, and then select Deliverability.
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In the Data Protection and Privacy section, select Enforce email privacy
settings.
Email privacy settings, including email tracking, reflect the preferences set from the data
privacy record based on the Individual object and the Email Opt Out setting on a contact, lead,
or person account detail page.
