Use your company’s email server to send email from Salesforce. Storing email locally
helps you meet compliance goals, and your users can see the emails they’ve sent from Salesforce in
their company email Sent Items folder. Also, routing all email through your own email servers
prevents the appearance of email spoofing by Salesforce. Email spoofing is the forging of email
headers to make messages appear as if they came from someone other than the original
sender.
Required Editions
| Available in: Salesforce Classic and
Lightning Experience |
| Available in: Professional, Enterprise, Performance,
Unlimited, and Developer Editions
|
You can configure your company’s email relay service to do these tasks:
- Store copies of all email as required by government regulations in various industries.
- Apply existing content filters that scan messages for data and content that is not approved
to be sent out through company email.
- Run outbound email through antivirus software before sending it to customers.
- Append data such as company-wide disclaimers at the bottom of email messages.
- Considerations for Setting Up Email Relay
Before setting up Email Relay, review details about bounce management and spam.
- Set Up Email Relay
You can set up an email relay for Salesforce-generated email by configuring Salesforce to automatically route email through your company’s Simple Mail Transfer Protocol (SMTP) server. If your company sends email from more than one email domain, you can configure an email relay for each domain.
- Set Up an Email Domain Filter
An email domain filter determines whether an email relay is restricted to specific domains. You can create multiple domain filters and set their priority order using the EmailDomainFilter object in the SOAP API. An email domain filter must be set up for email relay to work.
