When you add an attachment to an email, you can send the attachment as a link instead of sending the entire file. You can stop the person who got the email from opening the linked attachment.
Required Editions
| Available in: Salesforce Classic |
| Available in: All Editions except Essentials |
| User Permissions Needed | |
|---|---|
| To delete email attachments sent as links: | Modify All Data |
You can find and delete attachments sent as links. Recipients who then click the attachment link see a message asking them to contact the email sender to view the attachment. You can search only within your organization’s email retention period. This period is typically 30 days, but contact Salesforce Support for your organization’s details.
- From Setup, enter Attachments in the Quick Find box, then select Delete Attachments Sent as Links.
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Enter either of these options.
- File name (optional), username, and date range:
- Optionally, attachment file name, including the file extension (for example, ThisYearResults.pdf). You can use wildcards (for example, ThisYearRes would find ThisYearResults.pdf).
- Sender's username
- Attachment URL: Click the attachment link (.html) in the email to open it in a browser, and copy and paste the URL.
- Date range during which the email was sent
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Click Search
- Search results show up to 100 matching entries.
- If the attachment was sent using mass email, search results show one entry for every 100 emails sent. Delete one of these entries to delete the attachment.
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In Search Results, click Del next to the attachment you want to
delete. Recipients who then click the attachment link see a message asking them to contact
the email sender to view the attachment.
You cannot recover deleted attachments from the Recycle Bin.