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Considerations for Using Email Template Builder

Before setting up Email Template Builder, review this information.

Required Editions

Available in: Lightning Experience for email templates created in Email Template Builder and Email Content Builder
Available in: Professional, Enterprise, Unlimited, Performance, and Developer Editions.
Available in: Account Engagement Lightning App for all Account Engagement editions

Template Availability

Templates built with Email Template Builder are available while using the Lightning email composer in these places.

  • 1:1 Sales emails
  • Case emails
  • Docked Composer
  • Email Global action
  • Sales Engagement, when using a cadence
  • List Emails

Templates built with Email Template Builder aren’t available in these places.

  • Experience Cloud
  • Outlook integration
  • Gmail integration

Template Display Across Email Applications

Each email application on each platform and device combination, for example, Outlook on desktop, or Gmail running on iOS, can render your template design differently. Test any template that you design across multiple email applications, operating systems, and devices,

Email Template Builder Template Support and Limitations

The following features and areas aren’t supported.

  • Email Template Builder isn't supported in Government Cloud.

  • API usage for Email Template Builder isn’t supported and you can't create Email Template Builder email templates using the API. For example, if you use the API to update the HTML Value field, the value in Email Template Builder is out of sync.
  • Enhanced letterheads aren’t available to templates built with Email Template Builder.

Email Template Builder and Email Content Builder have these limits.

  • 250 components per email template or email content record
  • 100 components per region (component container)
  • 10K characters for each component’s property value

    In the HTML Value field of the HTML component, clicking Format can push you over the character limit. In that case, you can't save your template. Undo the formatting or shorten the HTML and add another HTML block for the rest of the content.

See Also