Before you send email, consider a few key points.
Required Editions
| Available in: Salesforce Classic |
| Available in: All Editions except Essentials. |
General
- You can enter only one name in the To field.
- You can include a signature in text emails only.
Tracking Email
To track email that you sent, use HTML formatting when authoring. Also make sure that your Salesforce admin has added the HTML Email Status related list to your contact, lead, and person account pages.