Considerations for Email Replies in Lightning Experience

Be aware of these considerations when replying to emails in Lightning Experience.

Required Editions

Available in: Lightning Experience
Available in: Essentials, Professional, Enterprise, Performance, Unlimited, and Developer editions

When you’re responding to an email with multiple recipients, your choice between Reply and Reply All determines the addresses included in your response.

  • Reply: Sends your email only to the original recipient in the To field. All other recipients in the CC and BCC fields are excluded from your response.
  • Reply All: Sends your email to the original sender and all the addresses listed in the To, CC, and BCC fields.