If you have an Inbox license, you have productivity tools available while composing emails. Use the tools to work even faster and smarter while communicating with your customers and prospects.
Required Editions
| Available in: Lightning Experience |
| Available in: Unlimited, Einstein 1 Sales, and Agentforce 1 Sales Editions. Available for an extra cost in Professional and Enterprise Editions. |
- Do More While Composing Emails in Outlook and Gmail
If your Salesforce admin has enabled Inbox, you’ve one or more productivity tools available while composing emails. Your Salesforce admin determines which tools are available in your integration. - Considerations for Scheduling Events with Insert Availability in the Outlook and Gmail Integrations with Inbox
To avoid back-and-forth emails when scheduling events, insert open time slots from your calendar directly in an email. Recipients can select which time works best, and the event is automatically scheduled. Review the considerations about inserting availability. - Guidelines for Tracking Emails in the Outlook and Gmail Integrations with Inbox
When Inbox features are added to the integration Outlook or Gmail, sales reps can track when recipients open emails and click links in emails. Before you enable email tracking for your sales reps, review these key considerations about setup and how emails are tracked. - Engagements and Alerts in the Outlook and Gmail Integrations with Inbox
The Feed tab in the integration provides a comprehensive look at how your customers and prospects engage with the emails that you send. The feed includes information such as replies to emails sent from across Salesforce, not just from Outlook or Gmail.