To let your sales team add order products with quantities of zero, enable zero quantities.
Required Editions
| Available in: both Salesforce Classic and Lightning Experience |
| Available in: Enterprise, Professional, Unlimited, and Developer Editions |
| User Permissions Needed | |
|---|---|
| To modify order settings: | Customize Application |
- From Setup, enter Order Settings in the Quick Find box, then select Order Settings.
- Make sure that Enable Orders is selected.
- Select Enable Zero Quantity Orders.
- Save your changes.
Note
- If Enable Zero Quantity is disabled, your sales team can’t add order products with zero quantities or activate orders that have order products with zero quantities. But your sales team can still view and edit order products that have zero quantities.
- When you contract a quote with a zero-quantity quote line, a subscription with zero quantity is generated. If Amend is selected on the contract, the subscription appears on the Visualforce page, but no quote lines appear on the ensuing amendment opportunity. If Renewal Quoted is selected on the contract, a renewal opportunity and quote are created, but no quote lines appear.