Assign permission sets and connect at least one recording provider to get started.
Required Editions
| Available in: Lightning Experience |
| Available in Einstein Conversation Insights, which is available in Starter, Pro, Enterprise, Performance, Unlimited, and Agentforce 1 Sales Editions |
| User Permissions Needed | |
|---|---|
| To enable Einstein Conversation Insights: | Customize Application |
- Connect Video Recording Providers
Connect Zoom Meetings, Google Meet, or Microsoft Teams to use Einstein Conversation Insights with your video calls. - Connect Voice Recording Providers
Connect at least one recording provider to use Einstein Conversation Insights. - Assign Conversation Insights Permission Sets
Assign the permission sets for Einstein Conversation Insights from Setup.