The service account authentication method is available for Microsoft Exchange
on-premises servers. A service account can help you scope authentication to a specific set of
users and set up all Einstein Activity Capture users at the same time. The Salesforce admin
works with their Exchange admin to create a service account with the impersonation role and give
Salesforce access to the service account user’s data. Follow the steps based on the supported
server that your company uses.
Required Editions
| Available in: Lightning Experience |
| Available with Einstein Activity Capture Standard in Sales in Starter,
Pro Suite, Professional, and Enterprise Editions
|
| Available with Unlimited Edition, Einstein 1 Sales Edition, and
Agentforce 1 Edition
|
| Available with Einstein for Sales, which is included in Einstein 1 Sales
Edition and available for an extra cost in Enterprise and
Unlimited Editions
|
| Available with Sales Engagement, which is included with Sales in
Performance and Unlimited Editions, and available for an extra cost
in Professional and Enterprise Editions
|
| Available with Revenue Intelligence, which is available for an extra cost in
Enterprise and Unlimited Editions
|
