Reassign Users to Einstein Activity Capture

If a user gets an error when trying to connect their email and calendar to Salesforce, remove the Einstein Activity Capture permission for the user, and then assign it again.

Required Editions

Available in: Lightning Experience

Available with Einstein Activity Capture Standard in Sales in Starter, Pro Suite, Professional, and Enterprise Editions

Available with Unlimited Edition, Einstein 1 Sales Edition, and Agentforce 1 Edition

Available with Einstein for Sales, which is included in Einstein 1 Sales Edition and available for an extra cost in Enterprise and Unlimited Editions

Available with Sales Engagement, which is included with Sales in Performance and Unlimited Editions, and available for an extra cost in Professional and Enterprise Editions

Available with Revenue Intelligence, which is available for an extra cost in Enterprise and Unlimited Editions

Note We’re reorganizing the Einstein Activity Capture documentation. We’re moving some information around, but we aren’t deleting anything.

User Permissions Needed
To create permission sets:	Manage Profiles and Permission Sets
To assign permission sets:	Assign Permission Sets

1. From Setup, in the Quick Find box, enter Users, and then select Users.
2. Click the name of the user who encountered the error.
3. In the Permission Set Assignments related list, delete the Inbox With Einstein Activity Capture permission set.
4. Click Edit Assignments.
5. Add the Inbox With Einstein Activity Capture permission set.
6. Save your changes.