Keep deals on track by giving sellers prioritized signals when an escalated open case is tied to an important opportunity or bookmarked account. Sellers can review the case directly from the feed or post in Slack without leaving Sales Workspace.
Where: This change applies to Lightning Experience in Enterprise, Unlimited, and Agentforce 1 Sales editions with the Sales Foundation add-on.
How: On the Sales Workspace page, look for escalated cases in the All Signals section. To post about an escalated case in Slack, click Post in Slack next to the escalated case signal.