---
schema_version: "1"
id: 89e5839cfd2af48745838f5195b5973a75d5308f6c935d0701a4524651a0275a
title: Spot Escalated Cases That Put Deals and Accounts at Risk
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_sales_workspace_escalated_case_risk.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_sales_workspace_escalated_case_risk.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 1b92aa12e9cd81b56123f740de4824c8ead6d61c7cce81a1ac0aa1195bd04cd9
description: Keep deals on track by giving sellers prioritized signals when an escalated open case is tied to an important opportunity or bookmarked account. Sellers can review the case directly from the feed or post in Slack without leaving Sales Workspace.
products:
  - Cross Cloud
release: "264"
---
# Spot Escalated Cases That Put Deals and Accounts at Risk

Keep deals on track by giving sellers prioritized signals when an escalated open case is tied to an important opportunity or bookmarked account. Sellers can review the case directly from the feed or post in Slack without leaving Sales Workspace.

**Where:** This change applies to Lightning Experience in Enterprise, Unlimited, and Agentforce 1 Sales editions with the Sales Foundation add-on.

**How:** On the Sales Workspace page, look for escalated cases in the All Signals section. To post about an escalated case in Slack, click **Post in Slack** next to the escalated case signal.

#### See Also

- [_Salesforce Help:_ Post About an Escalated Case in Slack](https://help.salesforce.com/s/articleView?id=sales.sales_workspace_post_escalated_case_in_slack.htm&language=en_US)