Streamline claims processing and service delivery for public benefit programs. Authorize and track service delivery, customize claim submission forms, and use AI to extract invoice data. These capabilities help agencies accelerate claim processing, reduce manual processing, and maintain visibility throughout the service delivery lifecycle.
- Authorize and Track Service Delivery Access Across Benefit and Non-Benefit Programs
Agencies can now authorize and track service delivery for operational services like court translators, expert witnesses, and investigative consultants—as well as service-based benefits to constituents like nursing support and nutrition assistance with Service Authorization and Service Delivery. - Customize Claims Submission Forms and AI-Based Invoice Extraction
Government agencies can now adapt Claims submission forms in Experience Cloud to match their workflows—adding custom fields, simplifying provider intake, and automating invoice data extraction with Unstructured Document Processing.