In Mobile Publisher apps, the mobile floating action button now opens a native Agentforce panel through the Embedded Messaging component. This behavior replaces the web-based Messaging for Web mobile flow, so your users get a faster, more integrated in-app experience that matches the surrounding native app.
Where: This change applies to LWR and Aura Experience Cloud sites accessed through Mobile Publisher apps in Enterprise, Performance, Unlimited, and Developer editions.
How: In Experience Builder, add the Embedded Messaging component to a template footer
region and then select your mobile deployment in the property editor. Name each mobile deployment
with the _mobile suffix that matches its web deployment, such as
MyEmbeddedDeployment_mobile for the MyEmbeddedDeployment web
deployment. Because web and mobile use separate deployments, keep shared settings consistent
across both.
All mobile deployments are available for selection. If the selected mobile deployment’s messaging channel doesn’t match the web deployment’s channel, a validation error appears in the property panel. To turn off the native Agentforce experience, select Null for the mobile deployment.
To control when the floating action button appears, configure business hours for your mobile deployment from Setup. When user verification is enabled on the messaging channel, the button is hidden for unauthenticated guest users.
To adjust the button position, such as to clear the tab bar, override the
--mp-fab-bottom and --mp-fab-right CSS custom properties in
Experience Builder under .