Keep every conversation active by automatically replying with a default message when an inbound SMS or WhatsApp message isn’t a part of a consent request, ongoing conversation, or flow keyword match. Define a friendly fallback message to guide users toward the next step, or choose to leave unsolicited messages unanswered.
Where: This change applies to Salesforce Enterprise and Unlimited editions with:
- Marketing Cloud Next Growth and Advanced editions with the Salesforce Foundations and SMS add-ons
- Marketing Cloud Account Engagement Growth, Plus, Advanced, or Premium editions with the Salesforce Foundations and SMS add-ons
- Any Marketing Cloud Engagement+ edition with the Salesforce Foundations and SMS add-ons