---
schema_version: "1"
id: 8fe9cbe0c0f8966fe71f40e1d0ff31e86162f2ace5f28269fea6e61bdf6deb70
title: Answer Unmatched Inbound SMS and WhatsApp Messages with a Default Response
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_mktg_sms_whatsapp_default_response.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_mktg_sms_whatsapp_default_response.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 6da04de18b4e295efbb0cb23aae2dbb6bdf25581d383af8b22f5289b032fdbdd
description: Keep every conversation active by automatically replying with a default message when an inbound SMS or WhatsApp message isn’t a part of a consent request, ongoing conversation, or flow keyword match. Define a friendly fallback message to guide users toward the next step, or choose to leave unsolicited messages unanswered.
products:
  - Cross Cloud
release: "264"
---
# Answer Unmatched Inbound SMS and WhatsApp Messages with a Default Response

Keep every conversation active by automatically replying with a default message when an inbound SMS or WhatsApp message isn’t a part of a consent request, ongoing conversation, or flow keyword match. Define a friendly fallback message to guide users toward the next step, or choose to leave unsolicited messages unanswered.

**Where:** This change applies to Salesforce Enterprise and Unlimited editions with:

- Marketing Cloud Next Growth and Advanced editions with the Salesforce Foundations and SMS add-ons
- Marketing Cloud Account Engagement Growth, Plus, Advanced, or Premium editions with the Salesforce Foundations and SMS add-ons
- Any Marketing Cloud Engagement+ edition with the Salesforce Foundations and SMS add-ons

#### See Also

- [_Salesforce Help:_ Configure a Default Response for SMS](https://help.salesforce.com/s/articleView?id=mktg.um_channel_sms_configure_default_response.htm&type=5&language=en_US)
- [_Salesforce Help:_ Configure a Default Response for WhatsApp](https://help.salesforce.com/s/articleView?id=mktg.um_channel_whatsapp_configure_default_response.htm&type=5&language=en_US)