Get your AI agent and CRM data right into Slack, the workspace your team already relies on. Your sales team can use simple conversational prompts to search products and parts, check pricing, locate distributors, and move deals forward by creating opportunities and quotes, requesting trade-ins, and drafting customer emails. With account intelligence and AI-powered next best actions surfaced directly in Slack, field reps and managers can respond faster, reduce context switching, minimize administrative work, and spend more time closing deals.
Where: This change applies to Lightning Experience in Enterprise, Performance, and Unlimited editions with the Agentforce for Manufacturing add-on license or included in Agentforce 1 Manufacturing Edition.
Who: To use the Industries Sales Concierge sub-agent, users need the Criteria-Based Search and Filter, Inventory Search And Transfer, Partner Lead Management, and the Manage Appraisals and Valuations permission sets.
Why: Sales representatives often switch between Slack, CRM, and other business systems to discover products, select distributors, create opportunities, and manage trade-ins. Industries Sales Concierge brings AI-powered guidance and CRM actions directly into Slack, enabling reps to complete these tasks with natural language, reduce context switching, and respond to customers faster.
How: To engage the Industries Sales Concierge sub-agent, launch the agent in Slack and enter an utterance, such as "show me products manufactured by Acme Industries."