Turn one-way alerts into notifications your employees can act on. When a notification is delivered through an Agentforce agent in Slack, employees ask follow-up questions and take action, like setting a priority in the thread, and resolve what they need on the spot.
Where: This change applies to Lightning Experience in Enterprise, Performance, and Unlimited editions with the Multi-Channel Notification add-on license. Proactive agent notifications are delivered in Slack.
Who: To configure notifications, you need the Notifications Designer permission set.
Why: Previously, notifications were static, one-way alerts. To respond, an employee had to switch to Salesforce or wait on a separate reply. Now the notification thread is where work gets done. There's less friction, faster action, and issues keep moving instead of stalling in an inbox.
How: From Setup, enter and select Multi-channel Notifications, and then click New to create a notification for Slack. On the Notification Content and Channel step, choose an Agentforce agent to deliver the notification.