---
schema_version: "1"
id: fb80d85b688200dfa22e795fd013a9646a29ec089b87cffdc8767b82da1e8930
title: Move Beyond Static Alerts to Interactive Agent Notifications in Slack
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_it_srvcs_interactive_agent_notifications.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_it_srvcs_interactive_agent_notifications.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 29b60a8cf8663b8252108630f389c80168f0038bd16b35cbd849cfb535b3c621
description: Turn one-way alerts into notifications your employees can act on. When a notification is delivered through an Agentforce agent in Slack, employees ask follow-up questions and take action, like setting a priority in the thread, and resolve what they need on the spot.
products:
  - Cross Cloud
release: "264"
---
# Move Beyond Static Alerts to Interactive Agent Notifications in Slack

Turn one-way alerts into notifications your employees can act on. When a notification is delivered through an Agentforce agent in Slack, employees ask follow-up questions and take action, like setting a priority in the thread, and resolve what they need on the spot.

**Where:** This change applies to Lightning Experience in Enterprise, Performance, and Unlimited editions with the Multi-Channel Notification add-on license. Proactive agent notifications are delivered in Slack.

**Who:** To configure notifications, you need the Notifications Designer permission set.

**Why:** Previously, notifications were static, one-way alerts. To respond, an employee had to switch to Salesforce or wait on a separate reply. Now the notification thread is where work gets done. There's less friction, faster action, and issues keep moving instead of stalling in an inbox.

**How:** From Setup, enter and select **Multi-channel Notifications**, and then click **New** to create a notification for Slack. On the Notification Content and Channel step, choose an Agentforce agent to deliver the notification.