Resolve IT issues through natural conversations with Slackbot, handling requests like password resets, software access, and account provisioning. Deploy Teams integration with one click and customize Teams list views to match how your team works.
- Tailor Microsoft Teams Views to Your Business Needs
Customize list views in Microsoft Teams by adding, removing, and reordering columns to help teams focus on what matters most for their roles. Get started quickly with preconfigured views for tickets, service catalog, and approvals, and adapt the interface as your business grows. - Deploy IT Service in Microsoft Teams Quickly
Install and configure Agentforce IT Service apps in Microsoft Teams and activate the service with a single click and access IT support without login screens or credentials. Salesforce automatically creates the Microsoft Entra ID (Azure AD) app registration, deploys the required credentials, and updates the CORS allowlist in the background. Your admins can complete setup quickly, remove setup barriers, and get the org operational in minutes. - Transform Slackbot Into Your IT Assistant
Use natural language conversations with Slackbot to resolve complex IT issues. Chat naturally to handle IT issues such as password resets, software access, hardware orders, and account provisioning. Agentforce completes complex requests instantly in the background, eliminating wait times and service desk bottlenecks.