---
schema_version: "1"
id: 5688e3eb0e43205718ded2380c072889434c146586bb99b7fe4da9ff95829275
title: Collaboration Channels
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_it_srvcs_collaboration_parent.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_it_srvcs_collaboration_parent.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c1b53bbd82ddae160df0dbb43fe0b19f31917fcebf29214fa736ad7729d92922
description: Resolve IT issues through natural conversations with Slackbot, handling requests like password resets, software access, and account provisioning. Deploy Teams integration with one click and customize Teams list views to match how your team works.
products:
  - Cross Cloud
release: "264"
---
# Collaboration Channels

Resolve IT issues through natural conversations with Slackbot, handling requests like password resets, software access, and account provisioning. Deploy Teams integration with one click and customize Teams list views to match how your team works.

- **[Tailor Microsoft Teams Views to Your Business Needs](https://help.salesforce.com/s/articleView?id=release-notes.rn_it_srvcs_collaboration_customize_teams_view.htm&release=264.0.0&type=5)**  
    Customize list views in Microsoft Teams by adding, removing, and reordering columns to help teams focus on what matters most for their roles. Get started quickly with preconfigured views for tickets, service catalog, and approvals, and adapt the interface as your business grows.
- **[Deploy IT Service in Microsoft Teams Quickly](https://help.salesforce.com/s/articleView?id=release-notes.rn_it_srvcs_collaboration_quickly_deploy_teams.htm&release=264.0.0&type=5)**  
    Install and configure Agentforce IT Service apps in Microsoft Teams and activate the service with a single click and access IT support without login screens or credentials. Salesforce automatically creates the Microsoft Entra ID (Azure AD) app registration, deploys the required credentials, and updates the CORS allowlist in the background. Your admins can complete setup quickly, remove setup barriers, and get the org operational in minutes.
- **[Transform Slackbot Into Your IT Assistant](https://help.salesforce.com/s/articleView?id=release-notes.rn_it_srvcs_collaboration_slackbot_it_assistant.htm&release=264.0.0&type=5)**  
    Use natural language conversations with Slackbot to resolve complex IT issues. Chat naturally to handle IT issues such as password resets, software access, hardware orders, and account provisioning. Agentforce completes complex requests instantly in the background, eliminating wait times and service desk bottlenecks.