Configure role-based dashboards that automatically show users only the data they have access to. Quickly configure dashboards for IT managers to monitor trends, SLA compliance, and team performance across incidents, problems, changes, and releases. Configure fulfiller dashboards so IT reps can track their assigned work, priorities, and resolution progress. Add operational or personalized fulfiller views to the home page of the Agentic IT Service Desk app for quick access to key metrics.
Where: This change applies to Lightning Experience in Enterprise, Unlimited, and Developer editions with Agentforce IT Service Management.