---
schema_version: "1"
id: f71b35449d18249f90f41d733509d8899c02a1060ae3fcd07296c221644237da
title: Monitor Service Operations with Dynamic Dashboards for IT Service
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_it_service_dynamic_dashboards.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_it_service_dynamic_dashboards.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: de19e824c2e869fb38eb17a88160d6217183a273566efb0b7db3676abd4996e2
description: Configure role-based dashboards that automatically show users only the data they have access to. Quickly configure dashboards for IT managers to monitor trends, SLA compliance, and team performance across incidents, problems, changes, and releases. Configure fulfiller dashboards so IT reps can track their assigned work, priorities, and resolution progress. Add operational or personalized fulfiller views to the home page of the Agentic IT Service Desk app for quick access to key metrics.
products:
  - Cross Cloud
release: "264"
---
# Monitor Service Operations with Dynamic Dashboards for IT Service

Configure role-based dashboards that automatically show users only the data they have access to. Quickly configure dashboards for IT managers to monitor trends, SLA compliance, and team performance across incidents, problems, changes, and releases. Configure fulfiller dashboards so IT reps can track their assigned work, priorities, and resolution progress. Add operational or personalized fulfiller views to the home page of the Agentic IT Service Desk app for quick access to key metrics.

**Where:** This change applies to Lightning Experience in Enterprise, Unlimited, and Developer editions with Agentforce IT Service Management.