Set loss and expense reserves directly on each claim to establish a financial plan for the overall claim, alongside the reserves your adjusters already maintain on each claim coverage. At payment time, standard payments stay within the loss and expense limits you set at both the claim and coverage levels, and ex-gratia payments complete with a warning so your adjusters can handle exceptional cases. Supervisors can look up every reserve change with the amount and reason for each adjustment. After each payment, your adjusters see the remaining reserve at both the claim and coverage levels.
Where: This change applies to Lightning Experience in Enterprise, Unlimited, and Developer editions with Digital Insurance.