Reach patients at the right moment in their care journey. With Marketing Journeys, you can send HIPAA-compliant, personalized email and text reminders across the full appointment lifecycle, from scheduling and waitlists to completed visits. Personalized, well-timed outreach keeps patients engaged, so you fill more appointments, recover open slots, and protect revenue.
Where: This change applies to Lightning Experience in Enterprise and Unlimited editions with Health Cloud, Agentforce for Health, and Data Cloud for Marketing add-on licenses.
How: Turn on Marketing Cloud Next Gen. Clone a prebuilt template, personalize its content with patient and appointment details, and then activate the template.