---
schema_version: "1"
id: 33be60dee59f903bd9f4affd956a5ce69caa69984b763b2537dccf4eee301f0b
title: Reduce No-Shows with Automated Patient Journeys
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_health_referral_management_marketing_journeys.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_health_referral_management_marketing_journeys.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 42aad06251526beb8730431c9021a9f7b52030ccf0771a26558ee7227f1e7578
description: Reach patients at the right moment in their care journey. With Marketing Journeys, you can send HIPAA-compliant, personalized email and text reminders across the full appointment lifecycle, from scheduling and waitlists to completed visits. Personalized, well-timed outreach keeps patients engaged, so you fill more appointments, recover open slots, and protect revenue.
products:
  - Cross Cloud
release: "264"
---
# Reduce No-Shows with Automated Patient Journeys

Reach patients at the right moment in their care journey. With Marketing Journeys, you can send HIPAA-compliant, personalized email and text reminders across the full appointment lifecycle, from scheduling and waitlists to completed visits. Personalized, well-timed outreach keeps patients engaged, so you fill more appointments, recover open slots, and protect revenue.

**Where:** This change applies to Lightning Experience in Enterprise and Unlimited editions with Health Cloud, Agentforce for Health, and Data Cloud for Marketing add-on licenses.

**How:** Turn on Marketing Cloud Next Gen. Clone a prebuilt template, personalize its content with patient and appointment details, and then activate the template.

#### See Also

- [_Salesforce Help:_ Marketing Journeys for Referral Management](https://help.salesforce.com/s/articleView?id=ind.hc_admin_referral_management_marketing_journeys.htm&language=en_US)