Give patients a faster path to care, even when call volume spikes. Patients call in and reach a conversational AI voice agent that verifies their identity and understands requests in natural speech. The agent can schedule appointments or add the patient to appointment waitlists without waiting for a live representative. Your contact center handles more demand without adding staff and reserves live representatives for the calls that need a human.
Where: This change applies to Lightning Experience in Enterprise and Unlimited editions with the Health Cloud and Agentforce for Health add-on licenses.
When: This feature is available starting October 2, 2026.
How: From Setup, on the Referral Management Settings page, follow the guided setup steps in the Configure Agentforce Voice for Referral Management section.