---
schema_version: "1"
id: 7e8858fec9a752989d2e9f38416c15631dc25d8998f5926e9cd7bb5dbe34e151
title: Answer Patient Calls Around the Clock with Agentforce Voice
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_health_referral_management_agentforce_voice.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_health_referral_management_agentforce_voice.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: cc2595a1852baf7387a356d8526864cfe2919b49d0066a279bed6287c40d4399
description: Give patients a faster path to care, even when call volume spikes. Patients call in and reach a conversational AI voice agent that verifies their identity and understands requests in natural speech. The agent can schedule appointments or add the patient to appointment waitlists without waiting for a live representative. Your contact center handles more demand without adding staff and reserves live representatives for the calls that need a human.
products:
  - Cross Cloud
release: "264"
---
# Answer Patient Calls Around the Clock with Agentforce Voice

Give patients a faster path to care, even when call volume spikes. Patients call in and reach a conversational AI voice agent that verifies their identity and understands requests in natural speech. The agent can schedule appointments or add the patient to appointment waitlists without waiting for a live representative. Your contact center handles more demand without adding staff and reserves live representatives for the calls that need a human.

**Where:** This change applies to Lightning Experience in Enterprise and Unlimited editions with the Health Cloud and Agentforce for Health add-on licenses.

**When:** This feature is available starting October 2, 2026.

**How:** From Setup, on the Referral Management Settings page, follow the guided setup steps in the Configure Agentforce Voice for Referral Management section.

#### See Also

- [_Salesforce Help:_ Agentforce Voice for Referrals and Appointment Management](https://help.salesforce.com/s/articleView?id=ind.hc_admin_agentforce_cc_voice.htm&language=en_US)