Launch a new Facebook, WhatsApp, LINE, or Apple Messages for Business channel in just minutes with a new Claude skill. The service_de_headless_channel_configure skill asks what channel type you need, and proceeds to configure the entire setup across multiple applications, incorporating APIs, and setting up a routing solution. Previously, this level of context-switching in channel setup took over 15 minutes.
Where: This change applies to Facebook, WhatsApp, LINE, or Apple Messages for Business channels in Service Cloud. View required editions. The service_de_headless_channel_configure skill runs in supported AI coding environments that have access to the Salesforce Skills repository.
When: The skill is available in the Salesforce Skills repository as of August 28, 2026.
How: In a supported AI coding environment with access to the Salesforce Skills repository, run the service_de_headless_channel_configure skill and respond to the prompts to configure the channel.