Discover innovative Agentforce features to help your teams deliver exceptional field service.
- Create a Customer Outreach Scheduling Agent in the New Agentforce Builder
Free up dispatchers to work on more complex tasks by getting Agentforce to reach out to customers to rebook appointments, or schedule maintenance appointments. The Field Service Customer Outreach Scheduling agent now also sends interactive reminders to customers about their upcoming appointments, reducing no-shows to save mobile workers time. You can also set up the agent to ask customers for confirmation to promote resource utilization, and handle cancellations to increase customer retention.