---
schema_version: "1"
id: f2396a51e3625ae4ea2d1eefe8474bf961803803d49ba956a348f76123b293ee
title: Agentforce for Field Service
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_fieldservice_agentforce_for_field_service.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_agentforce_for_field_service.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 64addbe776562c4de0a81ac5f9f73627b67690abd17ac97cca16ede98b7b21fb
description: Discover innovative Agentforce features to help your teams deliver exceptional field service.
products:
  - Cross Cloud
release: "264"
---
# Agentforce for Field Service

Discover innovative Agentforce features to help your teams deliver exceptional field service.

- **[Create a Customer Outreach Scheduling Agent in the New Agentforce Builder](https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_264_agentforce_customer_outreach.htm&release=264.0.0&type=5)**  
    Free up dispatchers to work on more complex tasks by getting Agentforce to reach out to customers to rebook appointments, or schedule maintenance appointments. The Field Service Customer Outreach Scheduling agent now also sends interactive reminders to customers about their upcoming appointments, reducing no-shows to save mobile workers time. You can also set up the agent to ask customers for confirmation to promote resource utilization, and handle cancellations to increase customer retention.